The time of a table reservation does not mean that your rice or food is ready at that time. Once you arrive at the restaurant and place your order, your food will begin to be prepared from scratch. Our rice dishes are made using a traditional and century-old procedure, a procedure that is not short: the rice dishes are made in a minimum of 45 minutes and reducing their time would imply lowering their quality. It is important that you take this indication into account.
Important about stag and hen parties: Panorama is a family restaurant where a large number of families come with their underage children, so it is not the most appropriate place to celebrate their stag and hen parties. There are other places where 100% of the public are adults that can give you a better service for this type of celebrations. In our restaurant it is not allowed neither costumes, nor chanting, nor any kind of badge for the honoree. Thank you for your understanding.
Cancellation Policy.
Once the reservation has been made and the amount has been paid, any type of cancellation, since it is a special hiring, will have a 100% management fee. Special days are December 24, 25 and 31, January 1 and February 14, as well as all weekends, holidays and holiday eves of the year.
If you cancel more than 14 days in advance, full amount will be refunded, except 5€ (excluding management costs). If you cancel less than 14 days in advance, reservation will not be refunded. Any cancellation of any product or service in our establishments will be governed by the Cancellation Policy published on our website. However, if the health authorities impose any restriction that prevents the provision of said service in its entirety (not partially), the full amount of the reservation or the amount paid will be returned.
If a table or a ticket is canceled due to majeure, the client will be entitled to a refund of the amount paid less management and production expenses. Due to the management and hiring expenses of such particular artists, the management and production expenses amount to 100% of the amount paid for the table or entrance.
